In this medical centre we aim to provide the best possible medical care to our patients with a well trained, motivated and happy team of doctors, nurses and supporting staff. We encourage you to be involved in your health care and to participate in a partnership with the medical team. This two-way relationship allows us to make the best decisions about your care and treatment.
What You Can Expect From Us:
- You will be greeted with courtesy.
- You have a right to confidentiality.
- You have a right to see your medical records within the limitations of the law.
- You will be seen the same day if your problem is urgent.
- You will be seen by the doctor of your choice whenever possible.
- You will be referred to a consultant if your GP thinks it necessary.
- Your repeat prescription, if authorised, will be ready for collection within 24-48 hours
- Your suggestion, comments and complaints will be treated sympathetically and timely.
What We Expect From You:
- Please treat staff with respect when contacting the surgery. Abusive language will not be tolerated.
- Do not ask for information about anyone else but you.
- Tell us of any change of name, address, telephone number etc, quickly.
- Only request an urgent appointment if appropriate. Home visits should only be requested if you are housebound or to ill to attend.
- Please cancel your appointment if you cannot attend.
- Please be punctual, but be prepared to wait if your own consultation is delayed by emergency.
- Please allow sufficient time for any consultant letters or test results to reach us
- Use the right hand side of your prescription to request your repeat prescription.
- Please attend for review, when asked, before your next prescription is due.
- We would, of course, be pleased to hear from you when you feel praise is due.