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Noticeboard

Latest News and Advice regarding CoronaVirus

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.

Appointments

calendar_penAll surgeries are booked by appointment and appointments can be made during opening hours by ringing or visiting the surgery. You can also book online if you are registered for internet access.

We encourage patients to book in advance as this means they are more likely to be able to book with the doctor of their choice. Some apointments are available to be booked up to 6 weeks in advance. We also have a number of appointments that are bookable on the same day for patients who need to see the GP urgently.

Where possible we will book you an appointment with your preferred doctor but this will not always possible. If you insist on seeing your preferred doctor this may mean a delay for your appointment.

The practice also has daily appointments available (Monday to Friday) for children under 5 years.

Patients have a right to an appointment even if they have not been seen within the last 3 years, however if they are over 75 years old then the timescale is 12 months.

Emergency/On The Day Appointments

Emergency appointments are available every day.  These are for patients with an urgent problem that cannot wait for a routine appointment.  Patients who require an emergency appointment must see ANY available GP or ANP.  We can only offer a limited amount of appointments each day.

Emergency/On The Day appointments are available to book from 8.00am Monday to Friday

Extended Hours

The practice offers early morning appointments on various days throughout the week. Please contact the surgery if you wish to book one of these appointments.

Telephone Advice

Patients needing advice over the telephone from the doctors or nurses can contact the surgery and leave a contact number for us to get back to you. All messages will be passed to the clinicians and they will return your call the same day if necessary. If however, calls are received once the afternoon surgery has started then it may the following day when your call is returned.  Please be aware that if you have anonymous call barring we will be unable to contact you.

Nurse Practitioner

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. The Nurse Practitioner is qualified to deal with many conditions, is able to prescribe and refer and you may be seen more quickly.

Interpreters

Interpreters are available but must be pre-booked so please let reception know when you book your appointment.

Chaperones

You are welcome to have a chaperone for all intimiate examinations. Please ask at reception and one will be arranged for you.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.