This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Oldham has a new COVID Assessment Hub

The COVID Assessment Hub is open 24/7 and located at the Integrated Care Centre (ICC) - New Radcliffe Street, Oldham OL1 1NL. The Hub has been created for people who have possible symptoms of coronavirus and are unwell, but do not need a 999 response.

The Hub allows us to provide telephone, video and face-to-face consultations and arrange GP home visits when required and appropriate. This lowers the risk to patients and staff as they will be able to be seen by primary care in a safe and dedicated environment.

please click link below for video

Oldham Cares new COVID Hub

For up to date information regarding Corona virus please click the following links:

https://www.nhs.uk/coronavirus

https://gov.uk/coronavirus

https://www.oldham.gov.uk/coronavirus

Complaints

We hope that you are happy with the services we provide at Greenbank Medical Practice but should you have cause to complain you should contact the Practice Manager who will be happy to investigate your complaint and provide you with feedback.

You can complain either verbally or in writing.

Due to the current crisis, your concerns will be passed on to the relevant person and the partners will be informed but the reply to you will be sent after the crisis is over. We appreciate your understanding whilst our Practice is dealing with unprecedented demand.

Here is a copy of our Complaints Leaflet Complaints Leaflet

IMPORTANT UPDATE

During the COVD19 crisis we will now be reviewing complaints when they come in to ensure that any high priority complaints that fall within the following categories can be swiftly discussed and any resulting changes to our Practice can be immediately implemented:

  • Immediate risks to patients or staff
  • Actual harm to patient or “near miss” incident of high severity.
  • Urgent safeguarding concerns
  • Criminal actions

Should your complaint not fall into these categories, then it will be dealt with when we have capacity to do so, and unfortunately at this time, the timeframe for this is uncertain.  Your concerns will be passed on to the relevant person and the partners will be informed but the reply to you will be sent after the crisis is over.  We appreciate your understanding whilst our Practice is dealing with unprecedented demand.