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Latest News and Advice regarding CoronaVirus

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at Further information is available on

Practice Charter

Our Responsibilities:

  • consultation.jpgYou will be greeted with courtesy
  • You have a right to confidentiality
  • You have a right to see your medical records within the limitations of the law
  • You will be seen the same day if your problem is urgent
  • You will be seen by the doctor of your choice whenever possible
  • You will be referred to a Consultant if your GP thinks it necessary
  • Your repeat prescription, if authorised, will be ready for collection within 24-48 hours
  • Your suggestion, comments and complaints will be treated sympathetically and timely

Your Responsibilities:

  • Please treat staff with respect when contacting the surgery.  Abusive language will not be tolerated.
  • Do not ask for information about anyone else but you
  • Tell us of any change of name, address, telephone number etc, quickly
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are too ill to attend surgery, and night visits should be emergency only
  • Please cancel your appointment if you cannot attend
  • Please be punctual, but be prepared to wait if your own consultation is delayed by emergency
  • Please allow sufficient time for any consultant letters or test results to reach us
  • Use the right hand side of your prescription to request your repeat prescription. Please attend for review, when asked, before your next prescription is due
  • Keep your right hand side of your precription at all time. If you use a Pharmacy delivery service, ensure that they give you your slip when delivering your medication
  • We would, of course, be pleased to hear from you when you feel praise is due